let's distinguish

Recently I was reassured by a nurse.  She made it clear to me that she was willing to help my mother, whenever my mother needs help.

I must distinguish between her sincerity and the behavior of supervising nurses, or nurses who come on a brief visit with a chiefly bureaucratic purpose.

There is a clear difference between those with more (so-called) responsibility and those who really do the job.

It's no different than teaching.  Administrators live in a world of their own........

I was genuinely grateful to this caring nurse.  And, I am genuinely disgusted and angry, fed up with the other sort...................