scripted conversation

This is partially a follow-up to yesterday's remarks.
In a word, the problem with the US Postal Service is that whenever I go to one of their
branches, I have a wretched, unnatural scripted conversation!

IT is as if the words that come out of the mouth of the worker had been written in advance
by someone else.

So, talking to flesh-and-blood people becomes more and more like talking to a computer program.

It is disgusting.

Moreover, it is an indication of the way the USPostal Service is run:  top-down, and undemocratic.

Nor is Albertson's any different:  There are always two annoying features of the conversation:
the  prod to purchase more and the ridiculous claim that I saved X dollars!  (A clear absurdity
when prices continue to go up, while income does not.....)  In other words, the conversation is
actually insulting.

What a great country!